
Quality Policy
G&B's company policy states that, at a minimum, we must satisfy the requirements of our customers and seek to exceed them, in every way we can. This can be achieved only by operating a comprehensive, co-ordinated system which assures the quality of all services offered by the company. This is designed to meet the requirements of ISO 9001:2000 and ISO 13485:2003 and is implemented across the whole company.
G&B is also accredited under the Medical Devices Direct 93/42/EEC, allowing us to CE mark non-invasive medical devices.
To determine the effectiveness of the quality system, the level of customer returns is carefully monitored. Any design, manufacture or procedural shortcomings are processed through the quality system to prevent a reoccurrence.
Our dedicated Quality Manager is directly responsible to me for maintaining the company's quality systems and procedures and ensuring that we meet our obligations to our customers.
 G A McBrown Managing Director
Process Maps
The following process maps are intended to give a simplicstic overview of the company's quality procedures.
G&B is determined its quality system will benefit itself and its customers and that this will be achieved throught continuous improvement. The process map below shows the methods adopted to collect information from customers, suppliers and employees, how the data is reviewed, how improvements are put in place and their effectiveness measured. View process map
This process map shows how all the seperate procedures at G&B interface with each other in order to effectively process a customer order from enquiry to delivery. It also indicates the associated record and data control activities. View process map
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