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Customer support during the product lifecycle is vital so G&B offer a variety of options designed to suit your particular requirements.
Returns, repairs, recalibrations, modifications and upgrades are all catered for and carried out in accordance with IPC standards. In or out of warranty product repairs or upgrades can be quoted directly with your customer minimising your administration costs. Alternatively “new for old” exchange programs can be set up. Whatever you need and however you choose to handle this area of your business G&B have the flexibility to operate procedures cost effectively.
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If G&B are dealing direct to your customer additional benefits include:
It is crucial that the quality of the repair is completed is to the highest possible standard and G&B take this very seriously. By ensuring that their rework operators receive the most up to date IPC training, giving them the correct calibrated tools and ensuring that this is controlled by a comprehensive quality system that can clearly identify the seriousness of the fault in hand G&B’s customers can rely on them for a first class after sales support and repairs service.
Quality standards include.
In addition to these standards we also have the following Medical quality standards:
Any expression of dissatisfaction by a company employee, distributor, customer or user relating to the identity, quality, durability, reliability, safety, effectiveness or performance of a product during the post production phase is addressed via G&B’s customer complaints procedure. This investigation will determine the corrective action and if the event or incident is classified as reportable.
Corrective actions will fall into the one of the following categories:
1. Recall / Withdrawal / Field Safety Corrective Action
This will depend on the countries involved and the product classification but may include return to the supplier / manufacturer for:
2. Preventative/corrective action This might include:
3. Additional Product Surveillance
4. Post-market surveillance This might include:
5. No Action
Once the seriousness of the fault has been determined if necessary G&B have the infrastructure to report the fault to the notified bodies for Europe, America, Canada and Japan and if we have been shipping direct to your distribution G&B also have the infrastructure to notify you distributors.
T: 01420 474188